Hard Wood Floors & More Privacy Policy

Privacy Policy

Effective Date: March 9, 2025

1. Introduction

This Privacy Policy describes how HardWoodFloor And More (“Company,” “we,” “us,” or “our”) collects, uses, and discloses information when you visit or make a purchase from HardWoodFloorAndMore.com (the “Site”). By accessing or using our Site, you acknowledge that you have read and understand this Privacy Policy.

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information both online and offline, as well as the choices you can make about how we collect and use your information.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account on our Site
  • Place an order or request a quote
  • Sign up for our newsletter
  • Complete contact or request forms
  • Participate in surveys, contests, or promotions
  • Communicate with our customer service team

This personal information may include:

  • Contact information (name, email address, phone number, mailing address)
  • Billing and payment information
  • Project details (room dimensions, flooring preferences, installation timeline)
  • Account credentials
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and your interaction with our Site, including:

  • Device information (browser type, IP address, operating system, device type)
  • Usage data (pages visited, time spent on the Site, referring/exit pages)
  • Location information (general location based on IP address)
  • Technical information about your connection and equipment

2.3 Cookies and Similar Technologies

We and our third-party service providers use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. These technologies help us:

  • Remember your preferences
  • Understand how you use our Site
  • Improve your browsing experience
  • Personalize content and marketing efforts
  • Analyze Site traffic and performance

You can manage your cookie preferences through your browser settings. However, if you disable certain cookies, some features of our Site may not function properly.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders or service requests
  • Communicate with you about your orders, inquiries, or account
  • Provide customer support and respond to your questions
  • Send you technical notices, updates, and security alerts
  • Deliver newsletters, marketing communications, and promotional materials
  • Improve our Site, products, and services
  • Develop new products, services, and features
  • Detect, prevent, and address technical issues, fraud, or illegal activity
  • Comply with our legal obligations
  • Enforce our Terms and Conditions and other policies

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These may include payment processors, delivery services, website hosting providers, data analytics providers, customer service providers, and marketing partners.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

  • Enforce our Terms and Conditions and other agreements
  • Protect and defend the rights or property of our Company
  • Prevent or investigate possible wrongdoing in connection with the Site
  • Protect the personal safety of users of the Site or the public

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no Internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

  • Encryption of sensitive information
  • Secure server infrastructure
  • Regular security assessments
  • Employee training on data protection
  • Access controls and authentication procedures

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of processing through other means.

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing of your information
  • Receive your information in a structured, commonly used format
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in Section 12.

7.1 Email Communications

You can opt out of receiving promotional email communications from us by clicking the “unsubscribe” link included at the bottom of our emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account or orders.

8. Third-Party Websites

Our Site may contain links to third-party websites, products, or services. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

9. Do Not Track Signals

Some browsers have incorporated “Do Not Track” (DNT) features that signal your browser to websites that you do not want to have your online activities tracked. Our Site currently does not respond to DNT signals. However, you can usually choose to disable cookies or adjust your tracking preferences through your browser settings.

10. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be effective immediately upon posting on our Site. We will notify you of any material changes by posting a notice on our Site or sending you an email. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@hardwoodfloorandmore.com

13. For California Residents

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. If you are a California resident, you have the right to:

  • Request disclosure of the categories and specific pieces of personal information we have collected about you
  • Request deletion of your personal information (subject to certain exceptions)
  • Opt-out of the sale of your personal information
  • Not be discriminated against for exercising these rights

To exercise your CCPA rights, please contact us using the information in Section 12.

14. For European Economic Area (EEA) Residents

If you are located in the EEA, we serve as the data controller for your personal information processed under this Privacy Policy. Our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it. We generally collect personal information only where:

  • We have your consent to do so
  • We need the personal information to perform a contract with you
  • The processing is in our legitimate interests and not overridden by your rights
  • We need to comply with a legal obligation

If you have any questions about our legal basis for processing, please contact us using the information in Section 12.

15. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

By providing your information, you consent to this transfer, storing, and processing of your information in the United States and other countries.