Hard Wood Floors & More Terms and Conditions

Terms and Conditions

Effective Date: March 9, 2025

1. Introduction and Acceptance

Welcome to HardWoodFloorAndMore.com. These Terms and Conditions constitute a legally binding agreement between you (“User,” “you,” or “your”) and HardWoodFloor And More (“Company,” “we,” “us,” or “our”) governing your access to and use of the HardWoodFloorAndMore.com website, including any content, functionality, and services offered on or through the website.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not access or use our website.

2. Website Use

The content of this website is for your general information and use only. It is subject to change without notice. We reserve the right to restrict access to some areas of this website, or the entire website, at our discretion and without notice.

You may use our website only for lawful purposes and in accordance with these Terms and Conditions. You agree not to use our website:

  • In any way that violates any applicable federal, state, local, or international law or regulation
  • To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the website
  • To attempt to gain unauthorized access to any portion of the website or any other systems connected to the website
  • To engage in any activity that could damage, disable, overburden, or impair the functioning of the website

3. Account Registration

Certain areas of our website may require registration or may otherwise ask you to provide information to participate in certain features or access content. If you choose to register, you agree to provide accurate and complete information and to update such information to keep it accurate and current. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account.

You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. We reserve the right to terminate or suspend access to your account at any time in our sole discretion for any or no reason, including for any violation of these Terms and Conditions.

4. Product Information and Ordering

4.1 Product Information

We strive to provide accurate and up-to-date information about our products. However, we do not warrant that product descriptions, colors, dimensions, or other content on the website are accurate, complete, reliable, current, or error-free. Due to the natural variation in wood products, actual colors, grain patterns, and textures may differ from those shown on our website.

4.2 Pricing and Availability

All prices displayed on the website are subject to change without notice. We are not responsible for typographical errors regarding price or any other matter. Product availability is not guaranteed and is subject to change without notice. We reserve the right to limit quantities of any products that we offer.

4.3 Order Acceptance

Your placement of an order does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.

5. Payment Terms

All payments must be made through the payment methods specified on our website. You represent and warrant that you have the legal right to use any payment method you provide in connection with any purchase. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.

For credit card payments, we may request a pre-authorization to verify that the card is valid and has sufficient funds. Your card will be charged at the time of purchase or shortly thereafter. All payments are processed securely through our payment processors.

6. Shipping, Delivery, and Returns

6.1 Shipping and Delivery

Shipping and delivery timeframes provided on our website are estimates only and are not guaranteed. We are not responsible for delays due to shipping carrier issues, weather conditions, or other circumstances beyond our control. Risk of loss and title for items purchased from our website pass to you upon delivery of the items to the carrier.

6.2 Product Acclimation

Hardwood flooring products must be properly acclimated to installation environments as specified in our installation guidelines. Failure to properly acclimate products may result in product damage not covered by warranty.

6.3 Returns and Refunds

Returns are subject to our Return Policy, which is incorporated by reference into these Terms and Conditions. Custom orders, clearance items, and products that have been installed or modified are generally not eligible for return unless defective. Approved returns may be subject to restocking fees.

7. Warranties and Disclaimers

7.1 Product Warranties

Manufacturer warranties for products sold on our website vary by product and brand. Any warranties for products purchased through our website are limited to those provided by the manufacturer. We do not offer any additional warranties beyond those provided by manufacturers.

7.2 Installation Warranties

For installation services provided by our Company, we offer a limited warranty as detailed in our Installation Services Agreement, which is provided separately from these Terms and Conditions.

7.3 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE WEBSITE AND ALL PRODUCTS AND SERVICES PROVIDED THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8. Intellectual Property Rights

The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without the prior written consent of the Company, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
  • You may store files that are automatically cached by your web browser for display enhancement purposes
  • You may print or download one copy of a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution

9. Limitation of Liability

IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, OR ANY CONTENT OR SERVICES OBTAINED THROUGH THE WEBSITE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

10. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms and Conditions or your use of the website.

11. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or related to them, their subject matter, or their formation (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the internal laws of the State of Illinois without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms and Conditions or the website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Illinois, in each case located in Springfield, Illinois. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

12. Arbitration

At our sole discretion, we may require you to submit any disputes arising from these Terms and Conditions or use of the website, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Illinois law.

13. Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

If any provision of these Terms and Conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms and Conditions will continue in full force and effect.

14. Changes to Terms and Conditions

We may revise and update these Terms and Conditions from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the website thereafter. Your continued use of the website following the posting of revised Terms and Conditions means that you accept and agree to the changes.

15. Contact Information

This website is operated by HardWoodFloor And More. Questions regarding these Terms and Conditions should be directed to:

Email: info@hardwoodfloorandmore.com

16. Entire Agreement

These Terms and Conditions and our Privacy Policy constitute the sole and entire agreement between you and HardWoodFloor And More regarding the website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the website.